Policy Overview

No-Show and Cancellation Policy 

We value your time and strive to provide the best service possible. Please adhere to our written policy.

• No-call/no-shows will be charged 100% of the scheduled treatment cost or a $50 fee if the appointment was not canceled within the required notice period of 48 hours.

Clients who frequently cancel or reschedule appointments without adequate notice may be required to pre-pay for future bookings or may have their ability to book in advance restricted.

Thank you for your cooperation and respect for our time and other clients. 

Health & Wellness Policy

Your health and well-being are our top priority.

• If you are feeling unwell, we kindly ask that you reschedule your appointment for a later date. This helps us maintain a safe and comfortable environment for all clients and staff.

We uphold the highest hygiene standards by thoroughly sanitizing all tools and treatment areas between each client, ensuring a safe and comfortable environment for your care.

Thank you for helping us maintain a safe and healthy environment. 

Product Policy

All product sales are final. We are unable to accept returns or exchanges, so we kindly ask that you make your selections carefully before purchasing.

Refund Policy

• Deposits, packages purchased and completed services are non-refundable.

• If you are unsatisfied with your results, please contact us within 3 days. We will do our best to address your concerns and ensure you are taken care of.

Guest and Children

To ensure a safe, comfortable, and professional environment for all clients, we kindly ask that you do not bring children to your appointment, as seating in our reception area is limited. Additionally, guest are not permitted in the treatment rooms.

We appreciate your understanding and cooperation in helping us provide a calm and professional environment.


Pre&Post Care Instructions

Laser Hair Removal

    • For first-time patients, LHR treatments are typically performed 4-8 weeks apart. Your specialist will determine the gap between your sessions after treatment. We do not pre-book appointments in advance without a recommendation.

    • Please ensure you always come in with clean skin for your procedures. And the best way to do it is to shower and not apply any makeup, creams, deodorant, lotions or other.

    • If you have any changes in medication or health, please notify us immediately; we may not be able to perform your treatment while you're on certain medications or have significant changes in your health.

    • For patients interested in the "brazilian" area, if you are on your period, we can still perform the treatment if you're wearing a tampon, cup, or disc, as long as you can ensure that there is no blood on the surface. Please note that during your period, you may be more sensitive to the procedure; therefore, plan accordingly if you need to reschedule to avoid the late cancellation fee.

    • If you're interested in taking any painkillers before the procedure, make sure you're not taking Advil or Ibuprofen, as these medications can increase photosensitivity in your skin, causing more irritation than needed. Accepted medications in these situations are Tylenol, Paracetamol, or painkillers from the same group.

    • If you choose to use topical numbing prior to the treatment, make sure to apply it at least 30-45 minutes in advance and completely remove it before you start the treatment. We do not provide prior numbing for hair removal; however, our lasers are equipped with DCD cryogen cooling, which cools the skin prior to lasing to make the procedure comfortable.

    • Shave 24-48 hours before. All hairs, regardless of length and thickness, need to be shaved, not trimmed (to avoid burning the hairs off, which increases pain and discomfort) for each appointment; otherwise, we will be unable to perform the service.

    • No plucking, waxing, threading, or use of hair removal creams.

    • Avoid sun exposure and use of any tanning products for at least 2-3 weeks before treatment and use at least SPF 30 daily to ensure coverage against UVB and UVA rays.

    • Discontinue use of Tretinoin-type products (acne or sun-damaged skin medication like Renova, Tretinoin, Retin A, Retin A Micro, Tri-Luma, Solage, AHA/BHA exfoliants, Acids, etc.) at least 2-3 days before treatment.

    • Consider laser treatment (any, including hair removal) ONLY after at least 2 months since your last dose of Accutane (acne treatment).

    • Many sun-sensitive medications will also make you more sensitive to the laser. Please disclose any medications that you may be taking.

    • If you have a history of cold sores, begin prophylactic treatment with Valtrex or similar no later than the day before your laser hair treatment.

    • If you get injectable treatments, ensure that it has been at least 2-3 weeks since your last Botox treatment and 3-4 weeks since you've received fillers.

    • Redness and swelling post-treatment are expected, depending on the sensitivity of your skin; they may resolve in a couple of hours or stay on the skin for up to 2-3 days.

    • Some patients experience itchiness post-treatment (specifically on the lower extremities and face). Do not itch the area with your nails, as doing so can result in infection, permanent pigment changes in your skin, or even scarring. Cleanse the area and apply OTC hydrocortisone cream twice daily for 5-7 days. In addition, you can take antihistamines such as Zyrtec or Benadryl to alleviate itchiness. Those who experience itchiness after the first session are recommended to pre-medicate with their preferred antihistamine (allergy medication) 2-3 days before their subsequent treatment to avoid itchiness and irritation.

    • Do not sunbathe or use a tanning bed or other tanning products for at least one week following your treatment. If you need to be out in the sun, wear an SPF of at least 30-50; otherwise, hyperpigmentation may occur.

    • Avoid hot tubs, saunas, and pools for at least 24-48 hrs following your treatment, as your skin will be sensitive. You can take a shower; however, avoid extremely hot water, and fragrant shower gels, and use anti-bacterial soap or shower gel. No scrubs and no exfoliation for a few days after the treatment.

Genius RF Microneedling

  • What is RF Microneedling?

    The Lutronic Genius RF Microneedling combines traditional microneedling with advanced radiofrequency energy to rejuvenate skin from the inside out. It stimulates collagen and elastin production while tightening skin and improving texture.

    Benefits

    • Reduces fine lines and wrinkles

    • Improves acne and surgical scars

    • Enhances skin elasticity and firmness

    • Refines skin texture a n d tone

    • Minimizes enlarged pores

    Why Genius?

    Unlike traditional microneedling, Lutronic Genius delivers energy precisely to deeper layers of the skin, achieving long-lasting results with minimal downtime.

  • Sun & Tanning

    • Avoid sun exposure for 2-3 weeks before treatment.

    • Discontinue self-tanner for 3-4 weeks prior.

    • Apply SPF 30+ in winter and SPF 50+ in summer.

    Skin Products

    • Stop retinoids, acids, and exfoliants 5-7 days before treatment.

    Cosmetic Treatments

    • No Botox for 2-3 weeks before.

    • No fillers for 3-4 weeks before.

    Medical Considerations

    • If you have a history of cold sores, begin Valtrex prophylaxis 5-2 days before.

    • Avoid treatment while on Accutane and for 3 months after stopping.

    • Inform your provider about recent cosmetic procedures, medications, or skin changes.

  • What to Expect

    • Redness, warmth, or mild swelling for 1-2 days is normal.

    • Tiny pinpoint marks may be visible but fade quickly.

    Care Instructions

    • Apply a gentle moisturizer and sunscreen daily.

    • Avoid direct sun for 1 week after treatment; always use SPF.

    • Do not pick, scratch, or exfoliate treated areas until fully healed.

    Restrictions

    • Avoid hot showers, saunas, and vigorous exercise for 24 hours.

    • No makeup for 24 hours (or until redness subsides).

    • Resume active skincare (retinoids, acids, exfoliants) in 5-7 days, or as directed by your provider.

eCO2 - Eco Tone Plus

  • Advanced Fractional CO2 Laser for Skin Rejuvenation

    The Lutronic eCO2 - Eco Tone Plus combines the benefits of fractional CO2 resurfacing with

    controlled energy delivery for precise skin renewal.

    This treatment effectively:

    • Improves skin tone and texture

    • Reduces pigmentation irregularities

    • Smooths fine lines and wrinkles

    • Minimizes the appearance of enlarged pores

    • Boosts collagen and elastin production for long-term skin health

    Safe for most skin types, with adjustable intensity to suit your skin's needs and downtime tolerance.

    Ideal For:

    • Uneven skin tone a n d texture

    • Sun damage and pigmentation

    • Fine lines and mild wrinkles

    • Enlarged pores

    • Arrive with clean skin - no makeup, lotion, or sunscreen.

    • Avoid tanning, self-tanner, or direct sun exposure for at least 2 weeks before treatment.

    • Stop using retinoids, exfoliating acids, and harsh skincare for 5-7 days prior.

    • Avoid treatment if you have active skin infections, open wounds, or cold sores in the area.

    • Patients with vitiligo are not candidates for this treatment.

    • Numbing is provided in-house with medical-grade numbing cream under professional supervision.

    • Avoid active skincare (retinoids, exfoliating acids, scrubs, vitamin C, etc.) for 5-7 days.

    • Keep the skin moisturized and protected with a broad-spectrum SPF daily.

    • Avoid hot showers, saunas, steam rooms,

    • and heavy sweating for 24 hours post-treatment

    • Redness, swelling, and a rough skin texture are normal and can last 5-7 days.

    • For pigment removal, treated areas may darken before flaking off naturally - do not pick.

    • 72 hours after the procedure, you may gently exfoliate the treated area using a clean, soft washcloth to assist natural skin shedding.

    • Makeup can be applied after 24 hours, but results often look smoother and more even after the manual exfoliation at 72 hours.

    • Downtime: 5-7 days depending on treatment intensity.

Spider Vein Removal

  • Our laser spider vein removal treatments use the advanced Candela GentleMax Pro and Pro Plus systems to target and treat small, visible surface veins. The laser energy selectively heats the vessel, causing it to collapse and be naturally reabsorbed by the body over time. This treatment can reduce the appearance of superficial spider veins, improve skin clarity and evenness, and treat facial and leg veins in eligible patients.

    Important Restrictions

    • Skin Tone: This treatment is not safe for darker skin types because the laser targets pigment. In darker skin, this increases the risk of unwanted pigmentation changes, including hyperpigmentation (dark spots) or hypopigmentation (light spots).

    • Vein Size: We can only treat veins up to 2 mm in width. Larger vessels are not suitable for laser removal.

    • No Numbing Cream: Numbing agents cannot be used because they constrict blood vessels, making them invisible to the laser and preventing effective treatment.

    Ideal For:

    • Small, visible spider veins on the face or body

    • Lighter skin types

    • Patients seeking a non-invasive alternative to sclerotherapy for small vessels

    • Arrive with clean skin - no makeup, lotion, sunscreen, or self-tanner.

    • Avoid tanning or significant sun exposure for 2-3 weeks before treatment.

    • Avoid self-tanners for 3-4 weeks prior to treatment.

    • Discontinue retinoids, exfoliating acids, or harsh skincare on the treatment area for 5-7 days prior.

    • Do not use numbing creams before your

    • appointment - they constrict blood vessels and interfere with treatment.

    • Healing time for the veins is a minimum of 6-8 weeks, and can only be re-treated after.

    • Mild redness or swelling is normal and should subside within a few hours to days.

    • Avoid hot showers, saunas, steam rooms, and strenuous exercise for 24-48 hours post-treatment.

    • Protect the treated area from sun exposure for at least 2-3 weeks after treatment; always apply broad-spectrum SPF.

    • Avoid self-tanners for 1 week post-treatment.

    • Do not use retinoids, exfoliating acids, or other active skincare on the area for 3-5 days post-treatment.

    • Treated veins may appear darker before fading — this is normal and part of the healing process.

    • Multiple treatments may be required for optimal results.

VelaShape III - Body Contouring

  • The VelaShape III combines infrared light, bi-polar radio frequency energy, and vacuum technology to safely and effectively contour the body.

    This comfortable, no-downtime treatment is designed to:

    • Smooth the appearance of cellulite

    • Tighten and firm the skin

    • Improve body shape and contour

    • Stimulate collagen and elastin production

    • Enhance skin texture over time

    When performed in a series, VelaShape III can help achieve a more toned, youthful silhouette.

    Ideal For:

    • Mild to moderate cellulite

    • Skin laxity on the abdomen, thighs, buttocks, arms, or flanks

    • Patients close to their ideal body weight who want smoother, firmer skin

    • All skin types and tones

    TREATMENT PLAN

    • Best results are seen with at least 5 sessions, spaced 2 weeks apart.

    • Maintenance sessions are recommended to sustain results - without upkeep. skin laxity may gradually return.

    • Treatment is not a weight-loss method but can enhance the appearance of treated areas when paired with a healthy lifestyle.

    • Arrive well-hydrated - drink plenty of water before your appointment.

    • Wear comfortable, loose-fitting clothing:

    • Shave treatment areas if necessary.

    • Avoid heavy lotions or oils on the treatment area before your session.

    • Avoid aspirin and anticoagulants for 48 hours before treatment, as they may increase the risk of bruising.

    • Avoid retinol or retinol-based skincare on the treatment area for 2-3 days before and after your session.

    • If you have had liposuction, you must wait at least 3 months before receiving VelaShape III to allow proper healing.

    • Mild redness, warmth, or a "tight" sensation may be present for a few hours.

    • Mild bruising can occasionally occur and should resolve on its own.

    • Stay hydrated to support skin recovery and optimal results.

    • Avoid retinol or retinol-based skincare on the treated area for 2-3 days after treatment.

    • Resume normal activities immediately - there is no downtime.

    • Maintain results with periodic follow-up sessions and healthy lifestyle habits.

VI Chemical Peel

  • What is a VI Peel?

    The VI Chemical Peel is a medium-depth, painless peel designed to safely treat all skin types and tones. It penetrates beneath the surface to reveal brighter, healthier skin.

    Benefits:

    • Lifts unwanted pigment

    • reduces sun damage & age spots

    • Improves acne & acne scars

    • Smooths fine lines & wrinkles

    • Enhances clarity, texture & glow

    Types of VI Peels

    We offer 5 uniquely formulated VI Peels, each tailored to target specific concerns - from acne and scarring, to pigmentation, to anti-aging and preventative care.

  • Sun & Tanning

    • Avoid sun exposure for 2-3 weeks prior.

    • Discontinue self-tanner 3-4 weeks before.

    • Always use SPF 30+ in winter and SPF 50+ in summer.

    Skin Products:

    • Stop retinoids, acids, exfoliants, and other actives at least 5-7 days before treatment.

    Cosmetic Treatments:

    • No Botox for 2-3 weeks before.

    • No fillers for 3-4 weeks before.

    Medical Considerations:

    • If you have a history of cold sores, start Valtrex prophylaxis 5-2 days before treatment.

    • Inform your provider about recent cosmetic treatments, medications, or skin changes.

  • What to Expect

    • Skin may feel tight, with redness and darkening before peeling begins.

    • Peeling usually occurs over 3-7 days.

    Care Instructions

    • Use only the aftercare kit products provided (moisturizer, SPF, and towelettes).

    • Avoid sun exposure for 1 week after; apply SPF 30+ winter, SPF 50+ summer daily.

    • Do not pick, peel, or scratch - let skin shed naturally.

    Restrictions

    • Avoid hot showers, saunas, and vigorous exercise for 24 hours.

    • No makeup until peeling has stopped (typically 3-5 days).

    • Resume retinoids, acids, and exfoliants only when skin has fully healed - usually 7-10 days post-peel.

FraxPro 1550nm & 1940nm

  • 1550 nm Fractional Non-Ablative Laser

    Designed for skin rejuvenation and texture refinement, the 1550 nm wavelength penetrates deeply to:

    • Reduce fine lines and wrinkles

    • Treat active acne and minimize acne scars

    • Improve overall skin tone, texture, and radiance

    • Stimulate collagen and elastin production

    Perfect for patients seeking smoother, firmer, and

    healthier-looking skin with minimal downtime.

    1940 nm Fractional Non-Ablative Laser

    Specialized in pigment correction, the 1940 nm wavelength works at a more superficial level to:

    • Treat benign pigmented lesions

    • Reduce sun damage and age spots

    • Improve melasma

    • Brighten uneven skin tone

    After treatment, pigment will darken and appear like coffee grounds before naturally shedding - revealing fresh, baby-pink skin.

    • Arrive with clean skin - no makeup, lotion, or sunscreen.

    • Avoid tanning, and direct sun exposure for at least 2-3 weeks before treatment.

    • Avoid using self-tanners for at least 3-4 weeks before the treatment, and make sure all product has been removed.

    • Discontinue retinoids, exfoliating acids, scrubs, and other harsh skincare for 5-7 days before.

    • Avoid treatment on areas with active skin infections or open wounds.

    • Numbing is provided in-house using medical-grade numbing cream under professional supervision.

  • 1550 nm

    • Avoid active skincare (retinoids, exfoliating acids, scrubs, vitamin C, etc.) for 5-7 days.

    • Moisturize regularly and apply broad-spectrum SPF daily.

    • Avoid hot showers, saunas, steam rooms, and excessive sweating for 24 hours.

    • Redness, swelling, and a sandpaper-like texture may last 5-7 days.

    • Downtime: 5-7 days - makeup can be applied after 48-72 hours once skin is calm.

    1940 nm

    • Pigment will darken and flake off - do not pick at treated areas.

    • Once pink skin is revealed, avoid sun exposure and wear SPF diligently.

    • Avoid active skincare (retinoids, exfoliating acids, scrubs, vitamin C, etc.) for 5-7 days.

    • Avoid hot showers, saunas, steam rooms, and heavy sweating for 24 hours, and continue avoiding them for 1 full week to protect healing skin.

    • Expect redness, mild swelling, and visible flaking for 5-7 days.

    • Downtime: 5-7 days - makeup can be worn after 48-72 hours once irritation subsides.

Skin Tightening / Laser Anti-Aging / Laser Facial / Acne Treatment / Diffuse Redness (Rosacea)

  • Skin Tightening

    • Boosts collagen production

    • Firms the skin

    • Restores youthful elasticity.

    Laser Anti-Aging

    • Reduces fine lines and wrinkles

    • Improves texture

    • And rejuvenates overall appearance.

    Laser Facial

    • Enhances skin tone

    • Evens complexion

    • Adds a natural, radiant glow.

    Acne Treatment

    • Targets surface bacteria

    • Calms inflammation

    • Helps prevent future breakouts. (Best for bacterial acne, not hormonal.)

    Diffuse Redness / Rosacea

    • Reduces redness

    • Visible capillaries

    • Rosacea for a clearer, more balanced complexion.

    • Avoid sun exposure for 2-3 weeks before treatment; use SPF 30+ in winter and 50+ in summer.

    • Discontinue self-tanner for 3-4 weeks before treatment.

    • Stop retinoids and similar active products for 2-3 days before treatment.

    • Numbing cream is not recommended-feedback during treatment is important.

    • No Botox for 2-3 weeks before, and no fillers for 3-4 weeks before.

    • If you have a history of cold sores, begin Valtrex prophylaxis ideally 5 days before, but no later than 2 days before.

    • Accutane: No treatment while taking it and for at least 3 months after stopping.

    • Antibiotics: You may need to wait up to 10 days after finishing your course, depending on duration.

    • Tell your provider about recent cosmetic treatments, medications, or skin changes.

    • Mild redness or warmth is normal for a few hours after treatment.

    • Apply gentle moisturizer and sunscreen daily.

    • Avoid sun exposure for 1 week after treatment; use SPF 30+ in winter and 50+ in summer.

    • Avoid hot showers, saunas, or vigorous exercise for 24 hours.

    • Do not pick, scratch, or exfoliate treated skin until healed.

    • Resume active skincare (retinoids, acids, exfoliants) in 2-3 days, unless advised otherwise.